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Account Manager/Sales Rep for a large Cleaning Franchise
Posted Sept 10, 2024
Job Title: Account Manager / Sales Rep
Industry: Commercial Cleaning
Location: Edmonton Area
About Us: We are a leading provider in the commercial cleaning industry, committed to maintaining the highest brand standards for our clients. We are seeking a dedicated and experienced Account Manager to join our team and contribute to the satisfaction of our key accounts in the Edmonton region.
Key Responsibilities:
- Client Relationship Management: Provide exceptional customer service support by contacting clients via phone/email and visiting them in the field to ensure brand standards are upheld.
- Franchisee Support: Collaborate with franchisees to resolve issues, coach them to deliver outstanding customer service, and help them grow their businesses efficiently.
- Sales & Estimation: Estimate, sell, and oversee the delivery of special services such as carpet cleaning, floor care, and disinfection services.
- Order Processing: Handle customer orders for consumables, ensuring timely and accurate processing.
- Prospecting: Identify and contact potential customers to generate new sales opportunities. This includes leveraging existing customer referrals, adjacent accounts, past customers, and targeting new prospects.
- Account Start-Up: Coordinate the start-up process for new accounts, ensuring a smooth transition.
- Administrative Tasks: Complete office administrative activities, including data entry into CRM and accounting systems, managing customer data, service changes, and more.
Qualifications:
- Minimum of 5 years of experience in a B2B customer service or sales environment.
- Experience in the commercial cleaning industry is desirable but not required.
- Strong business writing skills, excellent phone etiquette, and effective communication skills.
- Proficiency in MS Word, MS Excel, and CRM software.
- Highly organized with the ability to manage multiple responsibilities.
- Ability to work effectively with diverse personalities.
- Reliable transportation, a good driving record, and auto insurance are required.
Work Environment:
This role offers a hybrid work model with a mix of remote and on-premise attendance.
Compensation:
- Base Salary (50-60,000/annual)
- Sales Commissions
- Monthly and Yearly Performance Bonuses
- Automobile Allowance
- Health & Dental Benefits