Job Title: Account Management / Brand Services Representative
Industry: Commercial Cleaning
Location: Edmonton Area

About Us: We are a leading provider in the commercial cleaning industry, committed to maintaining the highest brand standards for our clients. We are seeking a dedicated and experienced Account Management / Brand Services Representative to join our team and contribute to the satisfaction of our key accounts in the Edmonton region.

Key Responsibilities:

• Client Relationship Management: Provide exceptional customer service support by contacting clients via phone/email and visiting them in the field to ensure brand standards are upheld.
• Franchisee Support: Collaborate with franchisees to resolve issues, coach them to deliver outstanding customer service, and help them grow their businesses efficiently.
• Sales & Estimation: Estimate, sell, and oversee the delivery of special services such as carpet cleaning, floor care, and disinfection services.
• Order Processing: Handle customer orders for consumables, ensuring timely and accurate processing.
• Prospecting: Identify and contact potential customers to generate new sales opportunities. This includes leveraging existing customer referrals, adjacent accounts, past customers, and targeting new prospects.
• Account Start-Up: Coordinate the start-up process for new accounts, ensuring a smooth transition.
• Administrative Tasks: Complete office administrative activities, including data entry into CRM and accounting systems, managing customer data, service changes, and more.

Qualifications:

• Minimum of 5 years of experience in a B2B customer service or sales environment.
• Experience in the commercial cleaning industry is desirable but not required.
• Strong business writing skills, excellent phone etiquette, and effective communication skills.
• Proficiency in MS Word, MS Excel, and CRM software.
• Highly organized with the ability to manage multiple responsibilities.
• Ability to work effectively with diverse personalities.
• Reliable transportation, a good driving record, and auto insurance are required.

Work Environment:

This role offers a hybrid work model with a mix of remote and on-premise attendance.

Compensation:

• Base Salary (50-60,000/annual)
• Sales Commissions
• Monthly and Yearly Performance Bonuses
• Automobile Allowance
• Health & Dental Benefits