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Client Experience Manager

Posted June 26, 2024

Job Title: Client Experience Manager

Location: Calgary, AB

Company: Nose Creek Physiotherapy

Who We Are:

At Nose Creek Physiotherapy, we value the collaboration between our Physiotherapists, Massage Therapists, and Traditional Chinese Medicine Acupuncturist. We take an interprofessional team approach to client well-being, supported by our dedicated Client Experience Coordinators who ensure the smooth and seamless operation of our clinic.

Job Summary:

As the operations manager supporting both our multidisciplinary team and our clients, you will be supported and encouraged every step of the way as we work together to improve the health and well-being of our clients and staff. We strive to make your work experience enjoyable, offering an outstanding learning and team-based environment.

What We Offer:

  • Team Environment: Empowerment, inspiration, and transformation are at the core of our team’s ethos.

  • Values: We operate as one cohesive team, understanding our business, recognizing achievements, and maintaining trust and integrity with our clients and community.

  • Structured Mentorship: Comprehensive mentorship both internally and externally.  

  • Detailed Onboarding: A thorough onboarding process designed to set you up for success.

  • Collaborative Practice: Become a valued member of an interdisciplinary team.

  • Competitive Compensation: Salary or commission starting at $50k.

  • Support Staff: Excellent support from our amazing staff, as attested by our clients.

  • Comprehensive Benefits: Medical benefits including drug, dental, optical, and paramedical coverage.

  • Fully Equipped Office: all the tools you will need. 

Qualifications:

  • Experience in Retail or Medical or Parahealth office.

  • High School Diploma or Bachelors degree

  • Diplomas in Business Administration

  • Management experience is preferred, but not required.

What We Need:

  • A team player with a positive attitude, eager to learn and grow.

  • Ability to build rapport and trust with clients.

  • Willingness to learn and listen.

  • Some experience is preferred.

Nose Creek Physiotherapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.